Terms of Service

Effective Date: May 1, 2025
Last Updated: July 1, 2025
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Overview

Welcome to DirectCare, a learning and community platform to help direct care professionals navigate the complexities and challenges of providing care for the elderly and disabled persons. These Terms of Service (“Terms”) outline the rules and regulations for using our platform. By accessing or using this platform, you agree to comply with these Terms. If you do not agree, please refrain from using the platform.

1. Acceptance of Terms

By creating an account or otherwise using this platform, you affirm that you are at least 18 years of age and have the legal authority to agree to these Terms. If you are using the platform on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

2. Account Registration and Security

2.1 Registration Requirements:

To access certain features, you may need to create an account. You agree to provide accurate, complete, and up-to-date information during registration and to update such information as necessary.

2.2 Account Security:

You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account. Notify us immediately of any unauthorized access or use of your account.

3. Permitted Use

3.1 Community Standards:

DirectCare is a professional community. By using the platform, you agree to:

• Treat others with respect and professionalism.
• Avoid posting harmful, harassing, or offensive content.
• Comply with applicable laws and regulations.
• Adhere to the Community Guidelines

3.2 Prohibited Activities:

You agree not to:

• Misrepresent your identity or qualifications.
• Use the platform for illegal, deceptive, or harmful purposes.
• Disrupt or harm the platform’s functionality or other users’ experiences.

4. Content Ownership and Use

4.1 User Content:

You retain ownership of any content you submit, post, or share on this platform. By submitting content, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display your content to provide and improve our services.

4.2 Platform Content:

All content provided by DirectCare, including text, graphics, and software, is the property of MarketGrowth CX LLC and is protected by intellectual property laws. You may not reproduce, distribute, or modify any platform content without prior written consent.

5. Privacy

Your use of this platform is subject to our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using the platform, you consent to the terms of the Privacy Policy.

6. Termination of Use

6.1 By You:

You may terminate your account at any time by contacting us at support@directcarehq.com.

6.2 By DirectCare:

We reserve the right to suspend or terminate your account if you violate these Terms or engage in behavior detrimental to the platform or its users.

7. Disclaimers and Limitation of Liability

7.1 Disclaimers:

This platform is provided “as is” without warranties of any kind, either express or implied. We do not guarantee the accuracy or reliability of platform content or user interactions.

7.2 Limitation of Liability:

To the fullest extent permitted by law, MarketGrowth CX LLC and its affiliates will not be liable for any indirect, incidental, or consequential damages arising from your use of the platform.

8. Indemnification

You agree to indemnify and hold MarketGrowth CX LLC harmless from any claims, liabilities, damages, or expenses (including reasonable attorney’s fees) arising from your use of the platform or violation of these Terms.

9. Changes to These Terms

We may update these Terms periodically to reflect changes in our practices or for legal, regulatory, or operational reasons. Continued use of the platform after changes are posted constitutes acceptance of the updated Terms.

10. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Any disputes will be resolved exclusively in the state or federal courts located in California.

11. Contact Us

If you have questions about these Terms, please contact us at:

MarketGrowth CX LLC dba DirectCare
1401 21st Street
Sacramento, CA 95811

Email: support@directcarehq.com

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Privacy Policy

Effective Date: May 1, 2025
Last Updated: July 1, 2025

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Introduction

Welcome to DirectCare, a learning and community platform to help direct care professionals navigate the complexities and challenges of providing care for the elderly and disabled persons. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our platform. By accessing or using DirectCare, you agree to the terms of this Privacy Policy.

Information We Collect

We collect information to provide a better experience for our users and to improve our community services. The types of information we may collect include:

1. Information You Provide to Us:

• Account Information: When you sign up, we collect personal details such as your name, email address, phone number, and professional credentials.
• Profile Information: Information you choose to add to your profile, including your bio, photo, and areas of expertise.
• Communication Data: Messages, feedback, or inquiries you send us via the platform or email.

2. Information We Collect Automatically:

• Device Information: IP address, browser type, operating system, and device identifiers.
• Usage Data: Pages you visit, time spent on the platform, and actions you take, such as liking or commenting on posts.
• Cookies and Similar Technologies: Data collected through cookies to improve your user experience.

3. Information from Third Parties:

• Information obtained from service providers or partners to enhance your experience.

How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Services: Enable you to create an account, access resources, and participate in the community.
• To Personalize Your Experience: Tailor content, recommendations, and interactions to your preferences.
• To Improve the Platform: Analyze usage patterns, troubleshoot issues, and enhance our features.
• To Communicate with You: Send notifications, updates, and promotional materials related to Gather.
• To Ensure Security: Detect and prevent fraud, unauthorized access, and other potential security issues.
• To Comply with Legal Obligations: Fulfill regulatory requirements or respond to lawful requests.

How We Share Your Information

We do not sell or rent your personal information. However, we may share it in the following circumstances:

• With Other Users: Limited profile information, such as your name and bio, may be visible to other members of the community.
• With Service Providers: Third-party vendors that assist us in providing the platform’s services, such as hosting or analytics tools.
• For Legal Reasons: To comply with applicable laws, regulations, or legal processes.
• In Case of Business Transfers: If DirectCare undergoes a merger, acquisition, or sale, your information may be transferred to the new entity.

Your Choices and Rights

You have control over your personal information and can exercise the following rights:

• Access and Update: Review and update your profile information at any time.
• Opt-Out: Unsubscribe from promotional emails or restrict certain data collection via cookie preferences.
• Delete Account: Request deletion of your account and associated data by contacting support@directcarehq.com.
• Data Portability: Request a copy of your data in a structured, electronic format.
• Restrict Processing: Limit how your data is processed under certain conditions.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no system is entirely secure, and we cannot guarantee the absolute security of your data.

Children’s Privacy

Gather is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware of such data collection, we will take steps to delete it.

Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before sharing any information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted with a revised effective date. We encourage you to review this policy regularly.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

MarketGrowth CX LLC dba DirectCare
1401 21st Street
Sacramento, CA 95811

Email: support@directcarehq.com

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